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Delivery Policy

Area of Coverage
Our services are majorly concentrated and focused on Abuja - AMAC - the Federal Capital Territory (FCT) of Nigeria.

Carriers, Delivery Estimation and Dates

Hmedix Despatch - Delivery to Addresses Within Abuja Only
Packages are generally dispatched within one 8 hours after receipt of payment and are shipped via our carrier-Hmedix Despatch. Shipping fees include handling and packing fees. Handling fees are fixed, whereas transport fees vary according to the radial distance within Abuja. However, a discount has been built into the shipping fees which reduce the cost of shipment with higher amount of purchases. Shipping is completely free at a shopping threshold of N10,000.00. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Be rest asured that your items are well taken care of and protected.

Self Pick-Up In-Store

In the alternative is to place an order and pick it up at our physical store. The pick-up times are between 8.00am to 8.00pm daily from Monday to Friday and between 12noon and 5.00pm on Saturday and Sunday. Also note that this delivery method is compulsory for Prescription Only Medicine (POMs) and for controlled drugs and medication. Customers are given access to Items upon presentation of a Doctor's Prescription. Otherwise the amount paid online shall be refunded.

Information on Drug Request

Availability or unavailability of product request made on HmedixPharmacy.com will be communicated to you within 8hours from time of request.  A message will be sent to you for you to either continue purchase or decline due to unavailability of product. Purchased product will then be delivered within the next 8hours.